Nothing added yet
Children's names & "Love, Dad!" — real handwriting
From The Heart Pendant · 14k Yellow Gold · Natural DiamondsCustom Fine Jewelry · Dallas, Texas
A gift from
the heart.
Designed by hand.
Jewelry that outlives the moment it was made for.
14k · 18k Gold & Platinum · Natural & Cultivated Diamonds · 4–6 Weeks
Best Sellers
View all →Our Studio
Designed in Dallas.
Worn everywhere.
We don't make jewelry for display cases. We make it for the moments that matter — the proposals, the milestones, the "just because." Handcrafted one-on-one in our Dallas studio, made to be worn every day and passed down for generations.
From Our Clients
"I sent my late mother's handwriting from an old birthday card. When the pendant arrived I was completely undone. The most meaningful piece of jewelry I have ever owned."
Sarah M.Midi Pendant · Natural Diamonds · Yellow Gold
"My daughter drew a heart and wrote 'I love mommy' when she was four. I've had it taped on my bathroom mirror for years. When I saw the handwriting pendant on Instagram I wasted no time immortalizing her note. I wear my necklace every single day. The craftsmanship is genuinely extraordinary and I'm constantly stopped with admirers of it!!"
Jennifer R.Mini Pendant · Cultivated Diamonds · Rose Gold
"The ruby heart tennis necklace is a showstopper. I get stopped everywhere I wear it. Worth every penny and the process and working with Mackenzie was so personal and easy from start to finish."
Michelle T.Mozambique Ruby Tennis Necklace
The Collective
Fine jewelry made to order in our Dallas studio. Every piece available in your choice of gold tone and diamond type — or designed entirely from scratch.
Heirloom Redesigns
Have a piece that deserves a second life? See before & after transformations.
Design Portfolio
Each ring made to orderBegin Your Journey
Bridal
Consultation
Tell us where you are in the process and what you're dreaming of. We'll reach out within 1–2 business days to schedule your personal consultation.
Consultation Request Received
Thank you. We'll review your preferences and be in touch within 1–2 business days to begin your bespoke bridal journey.
Bridal & Engagement
Your ring.
Your story.
From the first stone sourced to the moment it's on your finger — bespoke engagement rings designed entirely around you.
Custom Pieces
Any piece.
Fully yours.
Necklaces, earrings, bracelets, heirlooms redesigned — if you can wear it, we can make it.
Heirloom Redesigns
Not everything
starts from scratch.
Some of the most meaningful pieces we make begin with something that already exists. Grandma's ring that's been sitting in a box for decades. A necklace from a loved one that isn't quite your style. Old jewelry that holds real sentimental value but hasn't been worn in years.
We take what you have — the stones, the gold, the story — and redesign it into something you'll actually wear. Something that honours where it came from while feeling completely, unmistakably yours.
Old jewelry, new life
Grandma's diamond reset into a modern solitaire. A stack of inherited gold pieces melted into a bangle. We work with your existing metal and stones wherever possible.
Same process, same care
Redesigns follow the same custom process — discovery, CAD, wax option, handcrafted finish. The 50% deposit policy applies. We treat heirloom pieces with the same precision as anything made new.
More modern, still meaningful
The goal is never to erase the history — it's to make it wearable again. Most clients tell us a redesigned heirloom becomes their most worn piece.
How It Works
From first conversation
to finished piece.
Discovery Conversation
Every piece begins here — in person, by phone, or virtually. We work with clients across the US — in person or virtually. We get to know you: your vision, your style, who or what this piece is for, and your budget. For custom and bridal pieces, we talk stone preferences, shapes, and settings. For heirloom redesigns, this is where you share the pieces you want to reimagine — photos, stones, sentimental details — and we listen to exactly what you're hoping to create. No pressure, no pitch. Just a conversation.
Stone Sourcing or Heirloom Evaluation
For bridal and diamond pieces, we source stones specifically for your project. Natural or cultivated, coloured gemstones or fancy diamonds — we find options within your preferences and present them to you. Once you've selected your stone, your design takes shape around it.
Design & 50% Deposit
Once the design direction is set — and for bridal, your stone is selected — we require a 50% deposit to begin production. This secures your stone or existing pieces, your spot in our queue, and your design. The remaining balance is due upon completion before delivery. As every piece is made entirely to order, all custom pieces are final sale. No exceptions.
CAD Rendering
We send your piece to CAD — a precise 3D digital rendering of exactly what will be made. You'll see every angle, every detail, every dimension before a single gram of gold is touched. This step applies to new custom pieces and heirloom redesigns alike. You can request changes at this stage. Once you approve the CAD, we move to production.
This step is one of the most valuable parts of the custom process — you see your piece before it exists.
Wax Print (Optional)
Want to hold it before it exists in gold? We can print a wax model so you can see and feel the scale, shape, and fit in real life. This is especially popular for engagement rings and more complex redesigns. It's optional — but one many clients find invaluable before committing to their final piece.
Handcrafted in Dallas
Once approved, your piece is handcrafted in our Dallas studio. Production typically takes 4–6 weeks from design approval, though timelines vary by complexity. Every piece is made to order — never from a pre-made mounting, never from a template. Only for you. For heirloom redesigns, your original stones and any usable metal are carefully incorporated throughout this process.
Delivered. Worn. Treasured.
Your finished piece is photographed, inspected, and carefully packaged. The remaining balance is collected at this stage. We ship securely across the US — fully insured — so no matter where you are, your piece arrives safely. From here — it's yours, forever. Made to be worn, passed down, and coveted.
The Work
Custom pieces, made to order.
A glimpse at what we've built for clients. Every piece here started with a conversation — and ended with something no one else has.
The Fine Print.
Deposit Policy
All custom pieces require a 50% deposit before production begins. The remaining balance is due upon completion. Deposits are non-refundable..
Timeline
4–6 weeks from design approval to finished piece. Bridal pieces may take slightly longer depending on stone sourcing. We'll always give you a clear timeline upfront.
Materials
All custom pieces are made in solid 14k or 18k gold, or platinum. We work with natural diamonds, cultivated diamonds, coloured gemstones, and fancy colour diamonds.
Final Sale
Because every piece is made entirely to order for you — from stone selection to final finish — all custom pieces are final sale. We stand behind our work completely and will always make it right if something isn't as expected.
Care, Repair & Warranty
We stand behind our pieces.
Fine jewelry is precious metal, not armor. With the right care it will last generations. And when life happens, we're here to help put it together again!
Warranty
1 Year on
Manufacturing Defects
We offer complimentary repairs on our pieces for one year when we determine an issue to be a manufacturing defect. We assess each situation individually — and we know the difference between a defect and damage from wear.
Repairs
Free for 1 Year,
Fee-Based After
We offer complimentary repairs on our own pieces within the first year of purchase. After that, repairs are fee-based and priced per job. We also repair pieces we didn't make — bring us what's broken.
Custom & Ready to Ship
Final Sale on
Custom Pieces
Non-personalized pieces may be returned within 7 days for a full refund, or exchanged within 15 days for store credit. A 15% restocking fee applies to all returns. Custom and special order pieces are final sale — no exceptions.
What's Covered
Manufacturing
defects only.
We offer complimentary repairs if we determine a situation to be a manufacturing issue. Because all of our pieces are handmade rather than mass produced, we extremely rarely have clients encounter issues of any kind with our settings. When something does arise, we assess each situation individually — and we are fully capable of distinguishing between a manufacturing defect and damage from wear.
Loose or lost stone due to improper setting
Clasp or closure failure under normal use
Structural weakness in the piece itself
Prong failure not caused by impact or snagging
Protecting Your Piece
How you wear it
matters.
Fine gold is precious metal — beautiful, lasting, and worth protecting. Our warranty covers what happens in the making, not what happens in the wearing. Impact, bending, and daily wear are part of life — they are not manufacturing defects, and we assess every situation with care and honesty.
Impact, bending, or denting from physical activity
Snagging or pulling — necklace chains, earring backs
Exposure to chemicals — pools, perfume, cleaning products
Scratches or surface wear from everyday use
Damage from wearing jewelry during exercise or sport
Treat it with the same care you'd give anything precious — and it will last a lifetime.
Repair Services
Bring us what's broken.
We'll fix it.
Accidents happen — and jewelry is no exception. We repair our own pieces and pieces we didn't make. Whether it's a snapped chain, a re-tip, a resizing, or a full restoration — send us a photo and we'll give you an honest assessment and a quote.
11:Eleven Pieces
Free within the first year of purchase. Fee-based after that, priced per repair. We know our own work and will always prioritize getting it right.
Other Jewelers' Work
We repair pieces we didn't make. Chains, clasps, prongs, resizing — bring it in or send photos. Pricing is assessed per job after we evaluate the piece.
Heirloom Restoration
Have something old that needs more than a repair? We can restore, redesign, or rebuild it entirely. See our Custom & Redesign page.
Ready to start a repair?
Send us a photo and description to custom@11elevencollective.com
Returns & Exchanges
Your satisfaction
matters to us.
We want you to love every piece you receive. Here's exactly how returns and exchanges work — no surprises.
Returns — 7 Days
Non-personalized, unaltered pieces may be returned within 7 days of purchase or delivery for a full refund. A 15% restocking fee will be deducted from your refund. Shipping costs are non-refundable.
Exchanges — 15 Days
Exchanges and store credit are available within 15 days of purchase or delivery on non-personalized pieces in original condition. The 15% restocking fee does not apply to exchanges.
Custom & Special Orders
All custom and special order pieces are final sale. This includes any non-inventory purchase and any piece altered at your request — sizing, engraving, chain changes, birthstone additions, or any other modification.
Condition Requirements
Items must be unworn, unaltered, and returned in their original packaging. Any piece showing signs of wear, resizing, or damage will not be accepted and will be returned to you at your expense.
Final Sale Items
The following are final sale and cannot be returned or exchanged under any circumstances: discounted items, items purchased with a discount code, engraved pieces, custom and customized pieces, bridal and engagement pieces, limited edition items, and sourced items including watches. No exceptions.
Before you send anything back
All returns and exchanges must be approved by us first — please reach out before sending anything. We reserve the right to refuse a return or exchange that does not meet our requirements. When in doubt, just email us and we'll work it out together.
custom@11elevencollective.comCare Guide
How to keep your piece
looking its best.
Do
Store pieces separately in a soft pouch or box
Clean gently with warm water and a soft cloth
Put jewelry on last — after perfume, lotion, hairspray
Remove before swimming, showering, or washing hands
Have prongs checked annually if you wear daily
Avoid
Wearing during exercise, sport, or physical labour
Exposure to chlorine, bleach, or harsh chemicals
Sleeping in fine chains or delicate pieces
Ultrasonic cleaners for pieces with gemstones
Leaving pieces loose in a bag where they can scratch
The first heirloom Mackenzie ever redesigned was her own. Her grandmother gifted her a 1980s fan ring — a pear diamond surrounded by pavé, set in yellow gold. Beautiful. But it wasn't her. So with her grandmother's encouragement, she kept the diamonds, melted the gold, and transformed it into a modern toi et moi bypass after sourcing the perfect complementary pear-shaped emerald. Her grandmother saw it for the first time and couldn't believe what it had evolved into. It's now Mackenzie's most beloved conversation piece — and the one that always brings her back to the woman who gave it to her.
Reimagined Heirloom No. 01
From an 1980s fan ring
to a toi et moi bypass.
Drag to compare
Before
After
The Original
1980s fan-style ring in yellow gold — pear diamond center stone, pavé rounds throughout. Her grandmother's piece — beautiful, sentimental, and very much of its era.
The Redesign
Toi et moi bypass in 14k yellow gold. Original pear diamond paired with a sourced pear-shaped emerald, pavé band throughout. Same diamonds. Same gold. Completely transformed.
What was kept
The original pear & round brilliant diamonds
Her gold, melted down and reborn
A grandmother's love of jewelry, passed down
Reimagined Heirloom No. 02
From his mother's ring
to a daughter-in-law's engagement ring.
Jake's mom had presented her diamond ring to use for his proposal. Every diamond was preserved and reset into a new white gold three-stone setting. The personal touch: the newlyweds' birthstones — an emerald and a diamond — set side by side on the interior of the shank, hidden where only they know to look.
Drag to compare
Before
After
The Original
A bold 1980s cluster ring in yellow gold — large round brilliant center stone, flanked north and south with diamonds with a double-row pavé setting and band of graduating diamonds. Given with love, ready for a new chapter.
The Redesign
Three-stone engagement ring in 14k white gold. All original diamonds reused. Round brilliant center flanked by two round side stones, pavé band. The couple's birthstones — emerald and diamond — set privately on the interior of the shank.
More angles
Reimagined Heirloom No. 03
The relationship doesn't always last.
But the diamonds do.
Her engagement ring and tennis bracelet from her marriage — reimagined into something entirely her own. The princess cut diamond became a solitaire pendant necklace. The round brilliant diamonds from the tennis bracelet were reset into two stacking eternity bands in yellow gold. New chapter, new jewelry, same diamonds. All the sparkle, none of the baggage.
Before
The Originals
A platinum princess cut solitaire engagement ring and a white gold tennis bracelet featuring round brilliant diamonds, channel set to create a sleek, geometric look. Beautiful pieces — held onto, not forgotten.
After
The Redesign
The princess cut diamond reset into a solitaire pendant on a delicate yellow gold chain. The round brilliant diamonds reset into two stacking eternity bands in yellow gold. Worn together, every day, on her terms.
Have a piece that deserves
a second life?
Send us photos and tell us the story! We'll happily take it from there.